Content Creators Requesting Access

Request administrative access to My Learning in order to create and load learning content into Bridge/My Learning. Use this email to ask questions, or to request initiation of your Department Administrator or Author training.

Trained Administrators

Ready to test your new My Learning content? Access the CSU Sandbox with your eName login, and the password you created.

Five Ways to Access Bridge Support

Find these options through the Question Mark icon in your left navigation

helpful resources guide for MyLearning

Introducing: Analytics

Representation of the Analytics logo as seen in Bridge

Starting 4/22/21, all CSU Managers, Administrators and Reporters will see the Analytics icon in their left navigation. Analytics is a more visual way of looking at reporting data. Learn more about how to interact with Analytics in this Bridge Guide. Feel free to play with the Analytics and send feedback to the My Learning support email.

At this time, we have provided detailed tutorials about Insights reporting in the FAQ on the Supervisor/Reporter page. Soon, check the FAQ on that page for the same level of tutorials about Analytics.

Introducing: Journeys

We have something new under the Author and Learn tabs…it is a limited release of the new learning item called JOURNEYS. Please do not create any Journeys in our Production instance, however feel free to explore Journeys when this appears in our Sandbox. More information to come soon. 

people walking on a path icon

Announcements (see FAQ below)

My Learning support is not a 24-hour help desk. Your request will be addressed by a team member within 48 hours maximum. If you need immediate help and you are a trained Department Administrator, please contact Bridge support and mention you are an administrator with Colorado State University.

Test all new content in the Sandbox. For Sandbox login concerns, see FAQ below.

Production Login Concerns:

Getting a Production login error? Try logging in with whichever browser you haven’t tried: Firefox or Chrome. (IE 11 not recommended). You may also have to clear your browser cache:

Clearing your browser cache in Chrome

Clearing your browser cache in Firefox

Bridge Administrator Roles and Permissions

Here is a quick reference to what your role in Bridge/My Learning can do.

Additional Information for Trained Administrators:

Trained Department Administrators can request access to the Microsoft Team for CSU Bridge Admins Authors.

Trained Department Administrators should log in (or create a login) to the Bridge Community to access simple-to-use Bridge Guides, webinars, newsletters, and other Community knowledge.

Department Administrator FAQ | CSU SANDBOX

We don’t recommend accessing the Sandbox from a bookmark. Access the Sandbox here, then use the eName version of your user ID, and the password you created. If you forget your password, click Forgot Password and reset. Sometimes the reset message takes 30 minutes to arrive.

Only Production has all of the CSU employees within. For testing in the Sandbox you will have to use other administrators, authors, or the Weasly family of learners.

In the Settings area for each learning item, under More Settings, you will see a +FIND CATEGORY and a +NEW TAG. However, you must know the name you wish to enter.

In your Learning Library (not the calendar), available Categories appear in rows above each set of training cards. To see available Tags through the Learning Library, click Tags on the right side. Once you have the right name, you can enter it in Settings.

Department Administrator FAQ | CSU PRODUCTION

For login concerns, please see instructions in the Announcements box above.

You will need to create a Group or Groups, and assign your content relevance “In Library” only to those groups.

To request a Group, please fill out a Group Request Form. This form is undergoing updates and will be re-posted by 9/20/21.

You can find these bulk upload instructions and more in the Bridge Guides (link it) within the Bridge Help Community.

Please reference the Grouper instructions webpage for group editing how-to’s.

In the Settings area for each learning item, under More Settings, you will see a +FIND CATEGORY and a +NEW TAG. However, you must know the name you wish to enter.

In your Learning Library (not the calendar), available Categories appear in rows above each set of training cards. To see available Tags through the Learning Library, click Tags on the right side. Once you have the right name, you can enter it in Settings.

Go to the Supervisor Access page FAQ for Reporting Resources. If you still have questions, email My Learning support. Please note that My Learning support is not a 24-hour help desk. Your request will be addressed by a team member within 48 hours maximum.

The best place to pull Live Training session statistics is to EXPORT DATA from the Live Training itself. Then sort by Start date (which session/s do you want?) AND Status (which will show Attended).

In Bridge speak, enrolled in a Live Training means that you are on the Learner list for that training title but you have not yet registered in a specific, dated session. Enrolled in a Course or Program means you are ready to start or continue that learning item (Courses and Programs do not have a registered status).